Businesses globally depend on Zoom for virtual meetings, but currently, the well-known conferencing app is experiencing a significant disruption, with Down Detector receiving thousands of reports.
On its status page, Zoom indicates a partial outage affecting the web portal and reduced performance for Zoom calls and phone services. The status page also mentions an “Issue with multiple Zoom Services.”
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Zoom has released an update on its outage status page, unfortunately offering no fresh insights except that they are still probing the issue.
“We’re continuing to investigate domain name resolution issues on the zoom.us domain impacting multiple services. More updates to follow,” states the status page.
I attempted to email Zoom for more information to keep our audience informed, but emails sent to addresses under Zoom.us bounced back. Both general customer service and press contacts were unreachable.
“We are investigating domain name resolution issues on the zoom.us domain affecting multiple services. Regular updates will be provided,” the Zoom status page reads.
This message was posted roughly 25 minutes ago, and we’re hoping to receive more news soon. Our thoughts are with remote workers globally who need access to their video conferencing tool.
Zoom has updated its status page to indicate a partial outage is affecting meetings. This mirrors the problem noted on the web portal and is the reason users can’t access their meetings.
“Zoom’s down. Remote employees everywhere.”
With Zoom out of commission, work could come to a halt for companies relying on this tool. Fortunately, alternative video conferencing software exists to fill the void.
Yet, convincing large organizations to switch from their familiar software isn’t always easy.
Acknowledging the outage quickly on its status page, Zoom has indicated there’s a problem, which is promising. Typically, we hear of such outages on Down Detector first, with the company following up later. Given Zoom’s importance for work, their quick acknowledgment is logical.
Whether they can resolve the outage swiftly remains to be seen, and we will keep tracking any developments.
Reports of Zoom’s outage surged on Down Detector in a short period, with over 67,000 submissions worldwide alerting others of the issue.
Many crucial meetings are possibly being skipped due to this outage (and perhaps some less significant ones). We will keep monitoring and updating on any changes.